BuildOps
AI-native operations platform for commercial contractors that connects service, projects, and financials, with its OpsAI layer handling dispatch, visit summaries, document scanning, and invoicing.
Definition
BuildOps is a Los Angeles-based operations platform built for commercial contractors that run both service and project work, especially in mechanical, electrical, and plumbing trades. It connects dispatch, field work, project management, procurement, time tracking, invoicing, and sales pipeline in one system used by more than 1,500 contractors. OpsAI, its embedded intelligence layer, includes Smart Dispatch (ranking technicians by skill, certification, proximity, SLA, and workload), Visit Summaries drafted from a technician's spoken notes, a Purchasing Document Scanner that pre-fills POs from receipts and bills, invoice summaries built from labor, materials, equipment, and travel, and Revenue Finder, which surfaces deferred repair and replacement work from visit notes. In June 2026 BuildOps reported 12,386 monthly active AI users, a 17-times increase over the prior year. It syncs with ERPs including QuickBooks, Sage Intacct, Viewpoint Vista, Spectrum, and NetSuite. Pricing is not published; contact the vendor.
In Depth
Commercial mechanical and electrical contractors often run two businesses under one roof: a service department living on dispatch boards and work orders, and a projects group living on budgets, change orders, and pay apps. BuildOps is built for that mix. Service calls, project jobs, purchasing, time, and billing sit in one system, so a technician's visit and a project foreman's hours both land against the same customer and the same ledger.
OpsAI is the AI layer inside those screens rather than a separate chat app. In the dispatch office it ranks available technicians for a call; in the truck it turns a spoken visit recap into a structured summary; in purchasing it reads a supplier bill and pre-fills the PO with line items and cost codes; at closeout it assembles the invoice summary. Revenue Finder reads visit notes for deferred repairs, which is where a lot of service margin hides. Accounting stays in the contractor's ERP (QuickBooks, Sage Intacct, Vista, Spectrum, or NetSuite) through synced integrations.
If you are evaluating it, the ERP integration is the part to test hardest: map your real chart of accounts, cost codes, and job structure during a pilot and confirm which records sync in each direction. Then measure a concrete outcome, such as days from job completion to invoice sent, before and after.
Examples
A dispatcher accepts Smart Dispatch's ranked technician suggestion for an emergency rooftop unit call with one click
A technician dictates visit notes and OpsAI turns them into a structured summary and a customer-ready invoice draft
Revenue Finder flags a deferred compressor replacement from last month's visit notes so the office can send a quote
Frequently Asked Questions
BuildOps is a Los Angeles-based operations platform built for commercial contractors that run both service and project work, especially in mechanical, electrical, and plumbing trades. It connects dispatch, field work, project management, procurement, time tracking, invoicing, and sales pipeline in one system used by more than 1,500 contractors. OpsAI, its embedded intelligence layer, includes Smart Dispatch (ranking technicians by skill, certification, proximity, SLA, and workload), Visit Summaries drafted from a technician's spoken notes, a Purchasing Document Scanner that pre-fills POs from receipts and bills, invoice summaries built from labor, materials, equipment, and travel, and Revenue Finder, which surfaces deferred repair and replacement work from visit notes. In June 2026 BuildOps reported 12,386 monthly active AI users, a 17-times increase over the prior year. It syncs with ERPs including QuickBooks, Sage Intacct, Viewpoint Vista, Spectrum, and NetSuite. Pricing is not published; contact the vendor.
A dispatcher accepts Smart Dispatch's ranked technician suggestion for an emergency rooftop unit call with one click. A technician dictates visit notes and OpsAI turns them into a structured summary and a customer-ready invoice draft. Revenue Finder flags a deferred compressor replacement from last month's visit notes so the office can send a quote.
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